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hostwinds如何取消已开通的vps服务

hostwinds 的账单

很早用的是 vultr 国外主机商来自己搭建shadowsocks实现kx上网(想要实现的话可参考本站文章《使用国外服务器vps搭建shadowsocks实现kx上network》 ),后来涨价了,而且ip也被封,前段就一直寻找国外主机商,但是大都被封,开通了vps但一直没用,忘了,取消,前几天收到账单邮件:

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发件人:Hostwinds Billing <billing@hostwinds.com>    
(由 pm_bounces@return.hostwinds.com 代发)

时 间:2020年5月13日(星期三) 中午1:07 (UTC-04:00 阿根廷、巴西时间) 纯文本 |
收件人:
坤重 <775782909@qq.com>
附 件:
1 个 (Invoice-2002114.pdf)

20200517110012

网上有人说会自动扣费,但如果用的是支付宝的话应该不会自动扣费,需要手动续费才行。

寻求帮助

想着赶紧取消。

进入其官网,联系了下客服,蹩脚的英语询问了下:

20200517110321

客服回复:

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Sean G. 10:38
Hey, I see that you're interested in our services, are there any questions that I can help answer?
kungge wan 10:41
I don't want to use this server,what should i do to cancel it
Read
Sean G. 10:42
All refund decisions are made by our Billing team. If you would like to start that process, there are essentially 3 steps:

1. Request cancellation by following the steps in this guide: https://www.hostwinds.com/guide/cancel-my-services/

2. Confirm the cancellation by copy-pasting the first reply to that ticket. There are two ways to reply to the cancellation request and confirm this.
a. From the Hostwinds client area (https://clients.hostwinds.com/supporttickets.php) by going to Support > Tickets
b. Reply from your email to the cancellation request

Be sure to include the predefined response beginning with "I confirm the cancellation of" and ending with "may be removed immediately and permanently."

3. Review our refund policy and if you like, open a Refund Request ticket https://clients.hostwinds.com/newticket.php (Refund Policy may be seen from: https://www.hostwinds.com/guide/refunds/)

进入他发的链接,可以看到取消的方法:

20200517110450

很清楚的操作手册。

我的取消记录

点击最上面的【Client Area】:

20200517110549

然后点击【Manage】:

20200517110817

然后点击【Request Cancellation】:

20200517110902

选择原因并输入理由:

20200517110942

蹩脚的英语客套了下:

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i hear that hotwinds is  good serverice provider,i just have a test,because i am a code man,
i want to connect the outside network in **,
but the ip is Forbiden,i can't connect to the server,so i must colose the server,
thank you very much.

20200517111118

然后会受到一封邮件:

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[Ticket ID: 05162020395-4418871] Cancellation Request for Unmanaged SSD Cloud 1 - Service ID: 704786

发件人:Hostwinds Billing <billing@hostwinds.com>
(由 pm_bounces@return.hostwinds.com 代发)

时 间:2020年5月16日(星期六) 晚上10:51 (UTC-04:00 阿根廷、巴西时间) 纯文本 |
收件人:
坤重 <775782909@qq.com>

20200517111238

正在处理过程中,连官网都访问不了:

20200517111649

尴尬了。。。

在另外一台机器上通过其他方式进入了官网。

邮件里说得很清楚,将指定区域的内容复制,然后再回复邮件即可:

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I confirm the cancellation of:
Product: Unmanaged SSD Cloud 1
Hostname: hwsrv-704786.hostwindsdns.com
I understand that by confirming this cancellation, all data, files, emails,
and accounts associated with Service ID: 704786 may be removed immediately and permanently.

20200517112406

然后再等待邮件回复。。。

您的支持是我最大的动力!